NetSuite Expands SuiteCloud Platform with New AI Innovations

New capabilities enable customers, partners, and developers to integrate leading AI models, design custom AI agents, and compose AI-driven workflows and experiences across NetSuite.

Oracle NetSuite, the #1 AI Cloud ERP, today announced the next generation of the NetSuite SuiteCloud Platform, an extensibility and customization environment that enables organizations to adapt NetSuite to their unique business needs. Built on NetSuite’s unified data model and open standards, SuiteCloud now enables customers, partners, and developers to integrate leading AI models, design custom AI agents, and compose AI-driven workflows and experiences across NetSuite.

“It has always been important to me that NetSuite is flexible and adaptable so that our customers can support their unique and ever-changing business needs,” said Evan Goldberg, founder and executive vice president, Oracle NetSuite. “Today, we are taking that flexibility and adaptability to a new level. The new capabilities in SuiteCloud will help our customers and partners transform how AI works for business by giving them the ability to quickly and easily build AI agents, connect external AI assistants, and orchestrate AI processes.”

New open and composable capabilities in SuiteCloud bring AI directly into how businesses customize and extend NetSuite. The new capabilities will enable customers and partners to integrate leading AI models, create AI agents, embed AI services, increase developer and admin productivity, and tailor AI capabilities and services in NetSuite. In NetSuite Next, Ask Oracle will understand the context of customizations and extensions, and provide insights that reflect those unique aspects of a business. The new capabilities include:

• AI Connector Service: Enables organizations to select the AI models that best fit their business needs, define the data they can access, and govern how the models interact with NetSuite. Built on open standards, including the Model Context Protocol (MCP), the new AI Connector Service provides a secure way to connect NetSuite with external AI assistants and agent platforms and includes Standard and Custom MCP tools. To help align outputs with a customer’s policies, standards, and language, NetSuite plans to introduce Custom MCP prompts that will enable administrators to design prompts that guide external assistants on how to respond.
• SuiteAgent frameworks: Will enable customers, partners, and developers to build, integrate, and deploy SuiteAgents directly on the SuiteCloud Platform. SuiteAgents developed using the new SuiteAgent frameworks in the SuiteCloud Development Framework (SDF) can leverage NetSuite AI toolkits and services to help businesses achieve outcomes faster, more intuitively, and with greater confidence. SuiteAgents will be supported by NetSuite Next’s new agentic workflow experiences, which will enable users to monitor agent progress, review results, and intervene when needed.
• AI Toolkits: Will enable developers to eliminate the need for separate AI infrastructure and make AI a composable part of every extension built on SuiteCloud. The new AI toolkits will include a collection of APIs that expose NetSuite’s own AI services, including services for document analysis, reasoning, and narrative reporting, for direct use in SuiteApps, workflows, and customizations. Customers have access to Document AI APIs, with Narrative Insights AI and Knowledge AI APIs planned for future availability.
• AI Assistants: Will help developers, administrators, and power users increase productivity. The new AI assistants will include SuiteCloud Developer Assistant, an AI-powered coding companion that will accelerate coding, documentation, customization, and testing by reducing time spent on repetitive tasks and SuiteFlow Assistant, an AI-powered assistant that will help admins and power users design and refine workflows using natural language in NetSuite Next.
• AI Studios: Help administrators and business users define, tune, and manage how AI operates inside NetSuite. The AI Studios enable customers to adapt the AI capabilities in NetSuite to their unique industry requirements and business processes by giving customers direct control over AI reasoning, outputs, and interactions. The new AI Studios include Prompt Studio, which lets teams design, test, and preview prompts to see how AI will respond before deployment, and Narrative Insight Studio, which will enable users to control how summaries, explanations, and insights are generated.

For SuiteCloud Developer Network partners, the new SuiteCloud capabilities and partner program updates, create opportunities to embed business and industry-specific AI directly into their solutions and drive new revenue. With AI Toolkits, the new SuiteAgents Framework, and AI Studios, partners can natively build intelligent workflows, automate specialized processes, and fine-tune AI services for their markets inside NetSuite. In addition, the AI Connector Service enables partners to integrate AI models and platforms to create more powerful, differentiated SuiteApps for customers.

Availability
With new AI capabilities available today and more coming as part of NetSuite Next within 12 months, the NetSuite SuiteCloud Platform gives users greater flexibility to customize, extend, and innovate on NetSuite.

About Oracle NetSuite
For more than 25 years, Oracle NetSuite has helped organizations of all sizes reach their goals faster and more efficiently. NetSuite provides an integrated business system with embedded AI that delivers powerful financial management, supply chain, customer experience, and HR capabilities. Relied on by more than 43,000 customers in 220 countries and dependent territories, NetSuite is the #1 AI cloud enterprise resource planning (ERP) solution.