NetSuite Tips and Tricks: NetSuite Support Resources

Whether you are a seasoned NetSuite user or brand new to NetSuite, chances are you will come across a challenge or question while working with NetSuite.  Fortunately, NetSuite offers some of the best self-service support features of any business software system available on the market today.  If you take a few minutes to familiarize yourself with the Support tab on your NetSuite home screen, you will be more than prepared to tackle the next NetSuite question or issue that comes your way.

NetSuite’s SuiteAnswers is a searchable knowledge base where users can explore topics of interest and find answers to specific questions.  At the SuiteAnswers site, users can enter a specific search term and view support articles, training videos, help topics, and best practices related to their topic of interest.  All NetSuite users have searchable access to this rich repository of answers; SuiteAnswers is an excellent resource for self-service support and training related inquiries. Users can use SuiteAnswers to:  

• Search the knowledge base for an answer to any support question
• View ranked search results sorted by relevance
• Browse the Learning Center's extensive self-paced training catalog and take a course
• Rate and provide feedback on knowledge articles and training courses
• Open a support case online or by phone.

There are also times when your NetSuite support needs may be more involved.  Perhaps you are looking for some complex customizations or you require more personalized support.  Maybe you are looking for some ongoing training or support specifically tailored to the unique needs of your organization.  If your NetSuite support needs go beyond the self-service tools mentioned above, The Vested Group has the perfect solution!  In addition to the NetSuite consulting and implementation services offered by The Vested Group, we also have a support division called inVESTED.  

With inVESTED support services, organizations can keep their focus on running the business while letting The Vested Group address and resolve NetSuite support issues.  Some of the support services inVESTED can provide include:

• Issue Resolution – “bugs” or system errors
• Training – from simple “How do I” requests to full-scale corporate classroom training
• Enhance and Expand – anything that is not currently configured – modules, reports, functions, etc.
• NetSuite Corporate Liaison – we will act on your behalf to help navigate any NetSuite interactions

Click on the link above to contact The Vested Group or learn more about inVESTED today!  You may also follow The Vested Group on Twitter at @TheVestedGroup and like The Vested Group on Facebook so you can be sure to keep up with all of our important news and announcements as well as new posts to The Vested Group’s blog.