Common Challenges Faced by NetSuite Users and How Ongoing Support Can Help

NetSuite is a leading cloud-based enterprise resource planning (ERP) platform. Its robust suite of features empowers businesses to streamline operations, improve financial management and drive business growth. From startups to established enterprises, organizations adopt the platform as a solution for finance, CRM, inventory and more. It's important to understand the most common NetSuite challenges and how ongoing, expert support can maximize the platform's value and achieve long-term success.

Common Challenges Faced by NetSuite Users

The wide array of NetSuite features and functionality may seem daunting for new users. With a NetSuite implementation partner, training and practice, users can harness the benefits of this powerful business management software.

Implementation Challenges

NetSuite has been named a leader in Gartner's Magic Quadrant for Cloud Core Finance Management Suites for the fourth year running. While the ERP has helped to supercharge business functionality across the globe, NetSuite implementation issues include:

• Data migration complexities: Migrating legacy data into NetSuite can encounter issues like data mapping errors, incomplete transfers and data integrity concerns. Inaccurate or lost data can disrupt business processes and delay go-live.
• System configuration and customization difficulties: Configuring key modules, workflows and permissions to fit unique business needs can be overwhelming, especially for teams new to ERP systems.
• Integration with existing systems: Many organizations rely on different software tools. Integrating NetSuite with CRMs, e-commerce platforms or legacy databases can be technically complex, leading to data silos or sync failures if not managed properly.

User Adoption and Training

To get the most out of NetSuite, businesses must invest in training their teams with in-depth, role-specific learning. Employers can leverage NetSuite support services to overcome:

• Lack of adequate training resources: Without structured onboarding and training, users may struggle to navigate NetSuite's interface or leverage its full capabilities, resulting in underutilization.
• Resistance to change from employees: Employees used to legacy systems may resist adopting NetSuite, slowing down digital transformation and impacting productivity.
• Difficulty understanding the system's full capabilities: NetSuite's array of features can be daunting. Users can miss out on valuable tools because they're unaware of what's available or how to use them effectively.

Customization and Development Issues

A common challenge initially is not fully understanding NetSuite's native capabilities and failing to evaluate the impact of long-term maintenance and upgrades. These misunderstandings can result in:

• Over-customization leading to instability: Too many customizations, or those poorly managed, can make the system unstable, complicate upgrades and increase the risk of errors.
• Lack of skilled NetSuite developers: Finding and retaining developers with deep NetSuite expertise is challenging, especially for advanced scripting or integration projects.
• Difficulty maintaining custom solutions: Custom scripts and workflows need ongoing maintenance. Without proper documentation and support, these solutions can break or become obsolete as NetSuite evolves.

Performance and Scalability

Overlooking post-go-live optimization can lead to:

• Slow system performance during peak times: As transaction volumes grow, users may experience slow load times or timeouts, impacting productivity and customer service.
• Challenges scaling the system with business growth: Expanding operations, adding subsidiaries or entering new markets can strain system resources if NetSuite isn't properly optimized.
• Data storage limitations: Large datasets or complex reporting needs can push storage limits, leading to performance degradation or additional costs.

Reporting and Analytics

NetSuite's powerful reporting capabilities are not plug-and-play. Not understanding how the reporting works can result in:

• Difficulty generating custom reports: Out-of-the-box reports may not meet all business needs, and building custom reports can be complex without NetSuite consulting support.
• Lack of real-time data visibility: Delays in data syncing or reporting can hamper timely decision-making.
• Inability to extract actionable insights: Without tailored dashboards and analytics, organizations sometimes struggle to turn raw data into strategic business intelligence.

The Importance of Ongoing NetSuite Support

Ongoing support is vitally important in maximizing business investment in the platform. The benefits of NetSuite support include:

Addressing Implementation Issues

A support partner can help you solve common NetSuite issues that affect platform implementation, providing:

• Expert assistance with data migration and system configuration: Ongoing support gives you access to specialists who can resolve migration errors, optimize configurations and orchestrate a smooth transition.
• Smooth integration with other systems: A NetSuite support partner helps maintain and troubleshoot integrations, preventing data silos and ensuring seamless workflows.

Enhancing User Adoption

User buy-in is crucial for the adoption and long-term success of the platform, as well as for demonstrating ROI. Ensure you are:

• Providing comprehensive training programs: Regular, in-depth training sessions and updated resources empower users to fully leverage NetSuite's capabilities.
• Offering ongoing support and guidance: A responsive NetSuite support partner answers user questions, resolves issues and encourages best practices.
• Creating user-friendly documentation: Clear, accessible guides and FAQs help users to solve problems on their own and reduce reliance on IT.

Managing Customizations and Development

Customizing NetSuite to a business's specific requirements boosts productivity and operational efficiency in the present, and as they change and grow. This can be achieved by:

• Ensuring customizations are stable and well-maintained: Your partner for NetSuite support will monitor and update custom scripts for compatibility with new NetSuite releases.
• Providing access to skilled NetSuite developers: Ongoing support connects businesses with certified experts for troubleshooting and enhancements.
• Offering guidance on best practices for customization: Expert advice prevents over-customization and ensures solutions are scalable and maintainable.

Optimizing Performance and Scalability

A strong support team allows businesses to scale their NetSuite solution as they grow, integrating new modules or technologies as needed. This results in:

• Identifying and resolving performance bottlenecks: Proactive monitoring and tuning keep the system running smoothly, even during peak usage.
• Scaling the system to meet growing business needs: A NetSuite support partner helps configure the platform for new subsidiaries, users or markets.
• Optimizing data storage and management: Regular audits and optimizations prevent storage issues and control costs.

Improving Reporting and Analytics

The ERP's reporting and analytics features are designed to give users deep insights into their business data, leading to better decision-making and improved performance. Ongoing NetSuite support allows you to harness transformative business insights by:

• Developing custom reports tailored to specific needs: Support teams build and maintain reports that deliver actionable insights.
• Providing real-time data visibility: Ongoing support means data flows and dashboards are always up to date.
• Helping users extract actionable insights: Training and expert guidance empower users to interpret data and drive better business decisions.

How The Vested Group Can Help

We provide advanced customer support for NetSuite with rigor and precision. Every client is guided by specific, named team members who understand their business, know NetSuite's solutions meticulously and are on hand to help them implement and plan.

inVESTED PRO Model

The Vested Group's inVESTED PRO model offers a simple, easy-to-use approach to maximizing NetSuite's value. Clients benefit from a single point of coordination for all services — administration, enhancement and maintenance — avoiding confusion and streamlining communication. The model delivers responsive results with predictable costs, eliminates delays from statements of work (SOWs) and avoids surprise expenses.

Named Account Team

Each client is assigned a dedicated, experienced team that understands your business and industry. These professionals explain how to overcome NetSuite challenges by proactively leveraging their expertise to develop tailored plans and strategies so your NetSuite environment evolves with your needs.

Complete Solution Assistance

The Vested Group covers every aspect of NetSuite support — module identification, technical development, new release insights, training and configuration. They assist with workaround support and ensure continuous alignment between your business processes and NetSuite's capabilities.

Addressing Common Support Needs

Our NetSuite support services assist with managing vendor bills and customer deposits and implementing approval processes. They pinpoint errors in customizations and scripts with robust error reporting mechanisms and adapt, configure and expand NetSuite to fit your changing needs. Comprehensive training programs form the foundation of broad adoption and ensure every user understands best practices to optimize success.

Contact The Vested Group to Learn More About How Ongoing Support Can Help You Solve Common Challenges

NetSuite offers powerful tools for business growth, but common challenges — from implementation to reporting — can limit its potential without expert support. Ongoing NetSuite support services are essential for overcoming these hurdles, optimizing performance and ensuring your team gets the most from NetSuite. The Vested Group's comprehensive support model, dedicated account teams and deep NetSuite expertise make them the ideal partner for businesses wanting to maximize their ERP investment.

Ready to unlock NetSuite's full value? Contact us today to learn how ongoing support can transform your business.